34 ph Privacy Policy

When you register for a 34 ph account, we collect the information you submit directly — including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and set up your account correctly. We also collect information you provide when you contact our support team, respond to a survey, or update your account profile at any time. All of this data is stored securely and used only for the purposes described in this Privacy Policy. We will never ask you to share sensitive financial credentials such as full card numbers or online banking passwords through our platform. If you choose to upload identity documents for verification purposes, those files are handled with the highest level of care and are not retained beyond the period required by applicable regulations. Providing accurate information is a condition of using the platform, and submitting false details is a breach of our Terms and Conditions.

Each time you visit or interact with the 34 ph platform, we automatically collect certain technical data about your session. This includes your device type, operating system, browser version, IP address, pages visited, time spent on each section, and the actions you take — such as games played, bets placed, and promotions claimed. We use this data to keep the platform running smoothly, to detect and prevent fraud or suspicious activity, and to improve the overall experience for all Filipino players. Technical data is also used to ensure that our mobile-first platform performs well across the wide range of devices used in the Philippines. We do not use this data to build individual advertising profiles or sell it to third-party marketers. Session data is retained for a limited period in line with our internal data retention schedule and applicable legal requirements. If you have questions about what technical data we hold about you, you may contact our support team at any time.

To process deposits and withdrawals in Philippine pesos, we collect and retain records of your transactions on the platform. This includes deposit amounts, withdrawal requests, payment method references, and transaction timestamps. Full payment card numbers or complete bank account details are never stored on our servers — payment processing is handled through secure, regulated local payment channels that operate independently of our platform. Transaction records are kept for the period required by Philippine financial regulations and our internal compliance obligations. These records may be reviewed in the event of a dispute, a fraud investigation, or a request from a regulatory authority. We use transaction data to calculate your VIP tier status, verify bonus eligibility, and ensure that withdrawals are processed to the correct registered payment method. If you believe there is an error in your transaction history, please contact our support team promptly so we can investigate and resolve the matter.

As a player based in the Philippines, you have a number of rights regarding the personal data we hold about you, in line with the Data Privacy Act of 2012 and its implementing rules. You have the right to access a copy of the personal information we hold about you, to request corrections if any details are inaccurate or out of date, and to request the deletion of your data in circumstances where we no longer have a lawful basis to retain it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to an unauthorised person. If you are not satisfied with how we handle your request, you have the right to raise a complaint with the National Privacy Commission of the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through the platform or by email. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the 34 ph platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange account closure and the return of any eligible funds. Previous versions of this policy are not retained for public access; the version currently published on this page is the only version in effect. For any questions about your privacy or this policy, our FAQ page may also be a helpful starting point.